This Chanhassen homeowner learned the hard way why hiring a specialist matters. Her 65-inch TV was originally mounted by Best Buy—but Best Buy isn't a TV mounting company. They subcontract the work to third-party installers, who often lack the expertise and care that dedicated professionals bring to every job.
The symptoms were clear: the TV was 4 inches off-level, 4 inches off-center, and pulling away from the wall on one side. When I inspected the mount, I found the problem immediately—only two lag bolts securing a heavy TV with a full-motion bracket and soundbar. Professional installations require four lag bolts minimum for this type of load.
Before scheduling a service call, I spent two days troubleshooting remotely to save the homeowner money. First, I thought it might be a locking pin issue (common with full-motion brackets). She sent a video—not the pin. Then I walked her through adjusting the leveling screws. Still off.
Finally, she sent a video showing the left side of the TV literally pulling away from the wall. That's when I knew: this wasn't a quick adjustment—it was a complete remount.
I dismantled the entire setup and started fresh. Properly located all four studs, installed four heavy-duty lag bolts, re-centered the TV, and leveled it perfectly. The homeowner wanted the TV mounted close to the mantel (normally I'd recommend 4-5 inches of clearance) to hide exposed wires from a previous botched installation. Mission accomplished.
Total time: 15 minutes. That's the difference between tearing down bad work and doing it right the first time.
Located in the western Twin Cities suburbs, Chanhassen sits conveniently near Chaska, Eden Prairie, and Minnetonka. The Carver Beach Road area offers lakeside living with easy access to Highway 5 and Highway 212.
Whether you're fixing a big-box store mistake or starting fresh, The Mounting Man delivers professional installations with precision, care, and the kind of troubleshooting support that keeps you from paying twice for the same job.
Big-box stores aren't specialists. They're retailers. When your TV is off-level, off-center, or pulling away from the wall, you're not dealing with a defective bracket—you're dealing with an installer who didn't use enough lag bolts, didn't find all the studs, or rushed through the job to get to the next one.
Hire a specialist the first time. It costs less than paying twice.
Experience the benefits of increased safety, professional installation, and improved aesthetics when you choose The Mounting Man.
Have a question about getting your TV mounted, or need assistance? We're here to help!
